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THE MANAGEMENT BUY-OUT OF A CALL CENTER

THE PROBLEM

Sitel is an international group of contact centres. Although it had operated in Belgium since the acquisition of a Belgian company in 1996, its management was convinced that the Belgian subsidiary would be better placed to take advantage of the specific aspects of the Belgian market as an independent company. The management of Sitel België NV therefore wanted to enter into an agreement with the Sitel group to acquire all the shares of Sitel's Belgian subsidiary. Astrea assisted the Sitel group in this sale.

THE SOLUTION

Within less than six weeks, Astrea uncoupled the subsidiary from the parent company and enabled it to stand on its own two feet, which was made possible, among other things, by ensuring that the existing ICT system could remain in use. A true record time for a company that has no fewer than 600 employees. The new company operates today under the name In2Com.

THE PROBLEM

Sitel is an international group of contact centres. Although it had operated in Belgium since the acquisition of a Belgian company in 1996, its management was convinced that the Belgian subsidiary would be better placed to take advantage of the specific aspects of the Belgian market as an independent company. The management of Sitel België NV therefore wanted to enter into an agreement with the Sitel group to acquire all the shares of Sitel's Belgian subsidiary. Astrea assisted the Sitel group in this sale.

THE SOLUTION

Within less than six weeks, Astrea uncoupled the subsidiary from the parent company and enabled it to stand on its own two feet, which was made possible, among other things, by ensuring that the existing ICT system could remain in use. A true record time for a company that has no fewer than 600 employees. The new company operates today under the name In2Com.